Purchase information
ACCOUNT
Your njoy account
On njoy.global you can complete your purchase as a registered user. Registering is very easy. We will only ask you for the information we need to speed up the purchase process.
Your order information will always be available in your account.
Order modifications
After completing your purchase we will send you a confirmation email with all the details.
Please remember that it will not be possible to cancel or amend your order if it is already in an advanced stage of preparation.
Product availability
When a product is out of stock, it will be marked as that, and it cannot be purchased. To be up to date with stock availability please subscribe to our newsletter.
PAYMENTS
Payment methods
We offer the following payment options:
- Credit/debit card (Mastercard - Visa)
Time of payment
You will be charged when you finalize your order.
Secure purchasing
The security of the information our customers submit on njoy.global is one of our highest priorities. At njoy.global, we invest resources and use the latest technologies so that your payment details are processed in a secure environment.
SHIPPING
Delivery methods and cost
Our schedule on order processing:
On workdays, until 3:30PM the orders received will be processed and dispatched on the same day.
On workdays, after 3:30PM the orders will be processed and dispatched the next day.
On weekends and holidays, the orders will be dispatched on the 1st working day.
Warehouse working hours are: Monday to Friday, 9AM to 4PM.
Our courier partners are:
Cargus / Sameday Delivery.
Approximate delivery time: 1-2 working days after the order has been dispatched.
Order status
You will receive email updates on the status of your order. You can also access this information in the section "My Account".
RETURNS, REFUNDS, EXCHANGES
Returns
You have 30 days from the delivery date of your order to return your purchase from nJoy.global free of charge. The items have to be undamaged and should be in its original packaging.
To initiate a return:
1. Please fill the form in your client account > my orders with your order number and reason for return and you will receive an email with a return code and instructions.
2. Repack the item securely in its original packaging.
3. Ship it back using a trackable method within 7 days of receiving authorization at the address: SC DAI-TECH SA, Str. Berlin, no 6, com. Dumbravita, jud. Timis, cod postal: 307160, Phone: 0744 576 569
Return Shipping Costs
Customer pays return shipping unless the item is defective, damaged in transit, or incorrect.
We will cover return costs only if the return is due to our error (e.g., wrong item shipped or defective product).
Refunds
Refunds will be issued to the original payment method within 5–10 business days of receiving and inspecting the returned item. We will use the payment method that you indicated in the form.
Original shipping charges are non-refundable, unless the return is due to our error.
For further assistance please contact our customer service at 0744576569 (074 HLPNJOY).
Exchanges
If you want to exchange the product with something else when filling the form click the “Exchange my product” and in the text box just write the product that you want in the exchange process.
ORDER CANCELLATION
You can cancel your order at any time while in processing without any cost. Just click the “Cancel this order” in My orders in your account.
If the order is in any other stage, apart from in process, you will not see the “Cancel this order” option.
When you are cancelling your order before it was picked up by courier, you will be refunded in maximum 14 days with the entire amount paid, including shipping. If you canceled your order after it has been shipped, you have to pay for transportation (return included).
PRODUCT WARRANTY
The warranty period regarding our products follows the legal procedures concerning this issue and is offered in the specified terms stated in the warranty certificate.
DAI-TECH warrants the client service repair or replacement in case of damage products following the specific legislation regarding this issue. As the law states the client can ask for a price reduction or contract invalidation in the following cases:
If the product cannot be replaced or repaired.
If the service time exceeded the allowed period.
If the service repair is inconvenient for the client.
Warranty period: between 12 and 36 month, depending on product (warranty period is specified on warranty certificate)
Repair center info: CMB Service, Sos. Oltenitei nr. 372, Popesti-Leordeni, jud. Ilfov, 077160, Phone: 0746 656 976
If you need to send the product to the service provider, please contact service center by phone (0746 656 976) or by email (garantii @ elogistic.ro)
For details regarding Warranty terms and Exclusions please check your warranty certificate.
To access the warranty please register your product and access this link: https://www.njoy.global/support?el=b1333 or go to Support>Service Request.
PICK-UP AND RETURN POLICY
Our product has a Pick-up and Return free service attached. A product is included in this category if it has a warranty card in the box.
Pick-up and Return process:
- Please call 0746 656 976 (0746 NJOYRO) Monday - Friday, 9AM to 6PM.
- The operator will help you with the details regarding packaging, documentation, shipping information and estimated service time. He will additionally try to understand the problem to speed up the service time.
- Please package the product according to the nJoy operator instructions.
- Contact the courier to send the product our way. This service is free of charge.
- Once in service, the product will be evaluated. If it can be repaired, it will be sent back to you as soon as possible. If it cannot be repaired, you will receive a receipt to be refunded by the retailer where you made the purchase.
Disclaimer
If the product turns out to be in perfect condition when it arrives in service and it is no reason of concern, the Pick-up and Return costs will be transferred to the customer. The amount consists of the shipping cost and an additional service tax.